Unplug the equipment and gather all Comcast/Xfinity devices you need to return
Remove any personal cables, accessories, or third-party equipment
Bring the equipment to a Comcast/Xfinity Store or an authorized return location
Request a return receipt or tracking confirmation when you drop it off
If available, use a prepaid return shipping label from Comcast/Xfinity
Package the equipment securely before shipping
Keep the tracking number and return receipt until your account shows the equipment was received
Check your account to confirm the equipment return was processed
Contact Comcast/Xfinity if the equipment is not credited to your account after return